Privacy Policy

This Privacy Policy explains how TendHaven ("we," "us," "our") collects, uses, and protects your personal information when you visit or make a purchase from tendhaven.com (the "Store"). By using the Store, you agree to the practices described here.

Information We Collect

When you browse or buy from us, we may collect:

Order and contact information — your name, billing and shipping address, email address, phone number, and the details of your order.
Payment information — payment is processed by our payment providers. We do not store full card numbers on our servers; that information is handled directly by the payment processor.
Device and usage information — such as your IP address, browser type, time zone, the pages you view, and how you interact with the Store, collected automatically through cookies and similar technologies.

Cookies

We use cookies and similar technologies to operate the Store, remember your cart, keep your session secure, understand how the Store is used, and improve your experience. You can control or disable cookies through your browser settings, although some features of the Store may not work properly without them.

How We Use Your Information

We use your information to process and ship your orders, communicate with you about your order and our services, provide customer support, prevent fraud and abuse, comply with our legal obligations, and improve the Store. We do not sell your personal information.

Service Providers and Third Parties

To run our business, we share information with trusted service providers who process it on our behalf, including:

Shopify — our e-commerce platform, which hosts the Store and processes orders. See Shopify's privacy policy for more detail.
Payment processors — such as Shopify Payments and PayPal, to securely process your payment.
Shipping and fulfillment partners — to package and deliver your order and provide tracking.
Analytics providers — to help us understand how the Store is used so we can improve it.

We may also disclose your information when required by law, to enforce our policies, or to protect the rights, property, or safety of our customers or others.

Your Rights

U.S. residents (including California — CCPA/CPRA): You have the right to know what personal information we collect, to access and request a copy of it, to request deletion, and to correct inaccurate information. We do not sell or "share" your personal information for cross-context behavioral advertising as those terms are defined under California law, and we will not discriminate against you for exercising your rights.

Residents of the EEA and UK (GDPR/UK GDPR): You have the right to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, contact us through our Contact page. We may need to verify your identity before acting on your request.

Data Retention

We retain your personal information for as long as needed to provide our services, fulfill the purposes described in this policy, comply with our legal, accounting, and reporting obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

The Store is not directed to children under the age of 16, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date.